Case Study #6

Stream-lining end-to-end FWP logistics of a large Indonesian CDMA Wireless player

 

Background

  • The fastest growing CDMA Wireless Services Provider in Indonesia
  • Growing from a 2 city presence to a pan-nation presence within 2 years

Problems faced by telecom operator in FWP business

  • FWP movement delays shot up on new cities rollout
  • Subjective decision needed from FWP head on every day-to-day process
  • No visibility on over 30% of FWP inventory; new procurement orders released despite existing inventory

    • Process Issues

    • Key processes defined; But priority 2 processes e.g. reverse flow of FWPs, inter-city transfer, inter-channel type transfer, left to ad-hoc city practices
    • Logistics processes defined separate from Sales processes – operations as two separate functions without clear handoffs

    Application Issues

    In-complete, homegrown applications with different modules built at different time-frames:

    • Sales & inventory modules were not linked
    • MDN based FWP inventory records, for a 1-2 city operations – later, large inventory portion outside systems
    • Distributor not within system – causing incorrect inventory reporting

    People Implementation Issues

    • No owner of any process end to end – only functional owners

MQ Approach

  • Completion of a single SCM blue-print for FWP (from vendor to end-customer, and back) – building all processes for multi-city operations. Helped identify key owners of each process
  • Created a complete, clean URS for FWP SCM system, extended to channel partners
  • After management decision on new FWP application, Project Managed, Acceptance tested the build-up of the end-to-end scalable application
  • Currently project managing the data migration from the earlier systems to the new application, via movement to an ESN based FWP identification

Key Benefit Build of scalable, error proof, SCM Operations Blueprint plus complete system specifications to support the above operations