Case Study #5

Designing SCM operations for the retail business of a significant Indian Broadband player 

 

Background

  • A significant pan-Indian wire-line Broadband player
  • Key problems relating to network maintenance / rollout SKUs
  • Un-controlled high cost of network related SKUs’ usage – no information on extent / validity of usage
  • Frequent inventory short-falls at warehouse -> uncontrolled end-customer rollout turn-around times

Issues

    Process

    • Rollout by third-party channels, but no Business Processes defined in tiered channels beyond the warehouse
    • Absence of any KRAs south of regional warehouse
    • Absence of any inventory management reporting, reconciliation processes south of regional warehouse

    Applications

    • Current SAP system did not cater to third party inventory / process – hence manual / non-standard record keeping

MQ Approach

  • Redesign of end-to-end SCM processes, for the extended organization
  • Building of clear Reporting & Control mechanisms across processes and entities, to measure KRAs and Process Compliance
  • Complete URS definition for a new Channel Logistics System, linked to the current core SAP system – to support the end-to-end processes
  • Currently Phase 1 Manual processes of end to end processes in progress.
  • Phase 2 System based implementation, to be undertaken post application development & acceptance

Key Outputs An extended enterprise Operations Blue-print to serve the third-party business model.