Background

• A premier US based Retail & Commercial Mortgage player
• Intent to rapidly globalize presence

Issue

• High Opex per transaction resulting in significantly reduced operational margins in the Commercial Business
• Need for a cost model to replicate globally

Strategy

• Unit Cost Optimization of the complete Commercial Mortgages Business

MQ Approach

• Setup of PMO for management of end-to-end project
• Process Mapping of the complete Commercial Business
• Identification of Processes with high impact on costs
• Cost- Optimization of each process area in phases, across the business, resulting in newly designed processes
• Rapid implementation of new processes in each phase, in a cascade form
• Institutionalization support till the stabilization of its new processes
  

Key Benefit Over 15% reduction in Unit Cost Base for the Commercial Mortgage Business