Background

• Part of a large Indonesian conglomerate
• The fastest growing Wireless Services Provider in Indonesia

Issue

• Moved from a 2-city presence to a large pan-Indonesian presence
• Collapse of existing processes in handling the rapid incremental customer volume

Strategy

• Design of A Scalable set of Business Processes across all processes areas in a phased manner
• Rapid Implementation of business processes pan-Indonesia

MQ Approach

• Prioritization of inter-linked Process areas into a 3 phased engagement
• Development of Business Processes, leveraging the Math Quotient Process Design methodology
• Design of Control mechanisms and Measurement systems across processes, linked to process & business KRAs
• Project Managed IT vendor’s delivery of SRS for the changed processes in critical Business Support Systems
• Training and implementation of processes Organization-wide and across functions
  

Key Benefit An Operations Model to increase Organization-wide Scalability significantly, on the existing cost structure