Background

• Among the largest pan-Indian Telecom player
• Integrated services provider across corporate / retail and wireless / land-line segments

Issue

• Re-tooled strategy to de-centralize cross-functional operations to city levels
• Current processes aligned around centralized functions

Strategy

• Re-Design of complete Business Process Architecture of client, organization-wide
• Rapid Implementation of processes to minimize operational disruption

MQ Approach

• Prioritization of inter-linked Process areas into a phased approach
• Redesign of core processes within Customer Facing, SCM, Network and Revenue Assurance areas
• Building of Control mechanisms across processes, linked to process & business KRAs
• Project Managed IT vendor’s delivery of SRS for the changed processes in critical Business Support Systems
• Training and implementation of processes, Organization-wide and across functions
  

Key Benefit Currently undergoing a smooth transition from a Centralized to a De-centralized operational model